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NEW: Tugboats are expected to arrive midday TuesdayNEW: Toilet service and cold water are restored aboard the shipThe vessel lost power after a fire MondayThe 7-day cruise departed from Long Beach, CaliforniaIf you have information or images to share, please do so at CNN iReport. (CNN) -- A cruise ship with nearly 3,300 passengers on board was stranded off the coast of Mexico Tuesday after it lost power following an engine room fire, Carnival Cruise Lines said in a statement.
The fire occurred about 6 a.m. Monday in the aft engine room of the Carnival Splendor, the cruise line said Tuesday in a statement posted on its website. The blaze was extinguished and no passengers or crew were injured.
However, engineers were not able to restore power to the ship, which was operating on auxiliary generators, the statement said. As of Tuesday, "several key hotel systems, including air conditioning, hot food service and telephones are not available," the cruise line said.
On Monday night, engineers were able to restore toilet service to cabins and public bathrooms, along with cold running water, Carnival said. "The ship's crew continues to actively work to restore other services."
The voyage -- a seven-day cruise along the Mexican Riviera that departed Sunday from Long Beach, California -- was terminated, Carnival said.
Tugboats were en route to the ship, located off the Mexican coast about 200 miles south of San Diego, California, and would tow the vessel to Ensenada, Mexico "in an effort to get the guests home as quickly as possible." The boats were expected to arrive about midday Tuesday, the cruise line said.
Guests will receive a full refund and reimbursement for transportation costs, and will also receive a complimentary future cruise equal to the amount they paid for this voyage, Carnival said.
Announcements advising guests of the situation began early Monday, the cruise line said. Guests initially were asked to move from their cabins to the open upper deck areas of the ship, but later were given access to their cabins and were able to move about the ship, Carnival said. Bottled water and cold food items were being provided.
The vessel is in contact with the U.S. Coast Guard, which said in a Monday statement it was responding to reports of a fire and had dispatched three cutters and an HC-130 Hercules aircraft, among other vehicles.
"We know this has been an extremely trying situation for our guests and we sincerely thank them for their patience," Gerry Cahill, president and CEO of Carnival Cruise Lines. "Conditions on board the ship are very challenging and we sincerely apologize for the discomfort and inconvenience our guests are currently enduring. The safety of our passengers and crew is our top priority and we are working to get our guests home as quickly as possible."
The ship's normal itinerary included stops in Puerto Vallarta, Mazatlan and Cabo San Lucas, Mexico.
The 952-foot Panamanian-flagged ship is carrying 3,299 guests and 1,167 crew members, according to the cruise line and the Coast Guard.CNN's Melanie Whitley contributed to this report.View the original article here
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