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Today's business has changed a lot. People no longer have to stay within offices to perform their work. Technology has transformed the way a person works and interacts with others. Mobility, real-time collaboration, speech recognition tools, video conferencing or social media are just some facts that a company needs to leverage in order to communicate internally as well with its customers and prospects.
Expensive and inefficient platforms of the past-mobility are no longer trendy and users or businesses have started paying attention to speech recognition and cloud communication.
Mobility via Speech Technology
Gradually, customers have stopped using old voicemail systems, spell-the-name directories and directory-trees and stay in touch with their dear ones or businesses by using various mobile devices and connecting from remote locations. Benefits like real time collaboration and fast communication have transformed speech technology in a have to have.
Great speech technology devices keep mobile employees and customers connected, companies become numberless enterprises, transform the way calls are made, for example voice messages can be translated into text and delivered to the recipient in their preferred method - via email alerts or SMS messaging. Spoken words can be translated to text and typed words converted to speech, creating a seamless communications experience for all parties.
Enterprise Integration & Real Time Collaboration
Businesses can have access to video conferencing and voice services by contracting cloud-based business communications providers. Integrated contact center solutions, presence-aware help desks and other applications that can be accessed by a variety of business partners and clients make keypads obsolete.
BYOD and Dispersed Workforce
Home offices, multiple locations, remote workers, all require unified communication solutions in order to maintain a clear and efficient business relationship. With a dispersed workforce comes the additional issue of supporting a Bring Your Own Device (BYOD) environment. Your customers and employees use a diversity of mobile devices to access your data or to contact you.
Efficient cloud based solutions help increase BYOD flexibility in all call handling and messaging for both person-to-person and business contacts, reduce paper-based processes by using mobile-friendly applications, and through permanently innovation creates a truly seamless and smarter workplace.
UC doesn't stop
UC solutions have evolved to improve your company's customer service, improve employee productivity, and make it easier for your customers and partners to do business with you. Many companies and SMB's are already enjoying the benefits of Unified Communication solutions integrated with business applications and processes. What about yours?
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